Payment is accepted through Pay Pal.

All items are shipped from the U.K

Packages are generally dispatched within 4 working days after receipt of payment and are shipped via Royal Mail Standard Service, which does not include tracking.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed at £1 per order, whereas transport fees vary according to total weight of the shipment. Please note we charge as close as we can to the actual rate charged by Royal Mail without any added profit.

Due to a 2kg weight restriction. orders of 15+ rolls may be sent out in more than one package. Maximum per order is 50 rolls. If you wish to order more, please contact us.

Royal Mail state delivery to U.K is the next working day, Europe is within 3 - 5 working days and Worldwide 5 -7 working days.

Lost Parcels

Sometimes there are delays in the postal system, but if your parcel hasn't been delivered within 15 working days, please notify us immediately. We will open a claim with Royal Mail- you MUST respond to the claim within the specified time. Due to past experience of fraudulent behaviour, items will not be re-posted/refunded until the claim is settled. This process normally takes a week, we appreciate your patience during this time.

Discounts,Coupons & Offers

We offer wholesale discounts which can be combined with our coupons, giving you great savings!

10 - 15 rolls – 1.5% discount = £6.40 per roll
16 - 20 rolls – 3.4% discount = £6.28 per roll
21 - 25 rolls – 7% discount = £6.05 per roll
26 or more rolls – 10% discount = £5.85 per roll

We have listings of pre-determined amounts with the discount applied. If you require a quantity not listed, please do not hesitate to contact us.

BEADS - Buy 9 bags - get 1 FREE! See listing for details -

https://www.etsy.com/listing/150762212/buy-9-bags-get-1-free-natural-beads?


SALE - 369 Purple is on sale @ £6.30 per roll!

Coupons

Due to Etsy rules, only one voucher may be redeemed per transaction.

Facebook - Like us on Facebook, receive a 2% discount on your total order and buy Hilo from £6.37 per roll! Enter the code LIKE at checkout.

Share - Tweet or Pin us each time you shop to receive a 2% discount on your total order and buy Hilo from £6.37 per roll! Enter the code SHARE at checkout.

Like/Share - Both like and share to receive a 4% discount on your total order and buy Hilo from £6.24 per roll! Enter the code LIKESHARE at checkout.

Please note, we will verify likes/shares - if you haven't, you will be prompted to do so within 48hrs and sent a money request for the difference should you decide not to take advantage of the offer. Failure to respond by either liking/sharing us or returning the discount will result in a delay to your order or a total refund.
Like discount is valid until we are un-liked.
Share discount is applied per transaction.

Loyalty Points

Loyalty points are accrued on each order. These can be spent with us at any point! We keep track of your points through our own website www.hilohaven.com. When you place your first order, we will create an account for you using your Etsy email. Use the "forgotten password" link to gain access to your account. You can view your points by visiting our site,and navigating to “My Account” – “Loyalty Points”. When you wish to redeem your points either convo us before your purchase and we will create a coupon, or add a note to your order at checkout and we will refund you through Paypal.